Legacy ER & Urgent Care has become the most recognized customer service brand in healthcare nationwide. Legacy utilizes a comprehensive method called Net Promoter Score to track and improve the customer journey. Legacy’s score has breached 82 with over 50,000 patients providing feedback every year. How good is 82? To put it into context, Starbucks is a 66, Southwest Airlines is a 62, and Apple is a 77. All of our NPS feedback can be seen on our NPS site.